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The creation and implementation of Supplier Portals requires a customer support service to provide technical assistance to users and companies that use the portal to issue and/or receive electronic invoices.
Although the adoption and learning to use the Supplier Portal service is intuitive, secure and customizable, the possibility of having a customer support service facilitates the message that the company or entity wants to convey regarding the standardization efforts of this digital invoice process.
Achieve process streamlining
Avoid duplication or other errors and strengthen the adoption of the system as a new service standard.
Reduced management time for both the sending and receiving entity
Extract data from e-invoices in the customized format of the company's ERP.
Correct accounting with the consequent reduction of costs
Sistema eFactura allows you to outsource the support and Call Center service for your customers through the HelpDesk service, a platform integrated in the supplier portal and customizable as the rest of the modules.
The Sistema eFactura HelpDesk provides the company with the security of having its users satisfied by dealing directly with the manufacturer. It allows you to define service schedules, channels, response times, as well as customize the messages with your users.
Companies have direct control and monitoring of the service through regular reports received from our Service Desk.
Calle Musgo, 3
28023 Madrid
